FAQs

When will my product ship?

All in stock purchases will be shipped in 1-2 business days. Client commissions are expected to be shipped in 1-2 weeks.

Do you ship International?

At this moment, we only ship to address within the U.S., U.S. Territories and Canada.

What is your return/ exchange policy?

We do not accept returns or exchanges. If for any reasons the cable does not work out the box we offer a 30 day warranty period.

What is your cancellation policy? 

Cancellations/ refunds are not allowed for in stock products. Commission work can be cancelled and refunded (ex. 5% processing fee) within 24 hours of order confirmation. Otherwise, all sales are final.

Can I change my order?

We allow changes to your order within 2 hours after placing your order. Please contact us to request an order change. 

The product I want is sold out, when will it restock?

The best way to find out when a product comes back in stock will be to sign up to the newsletter.

The options I want for my custom cable is not offered, where can I get help?

Contact us and we will try our best to accommodate you.

What do I do if my cable does not work?

In the case of a DOA product, please contact us within 30 days of receipt. A repair will be authorized and all shipping fees will be covered by us. Cosmetic Damages or damages caused by opening the connectors or altering the cables without authorization from us are NOT covered under our warranties. All replaced cables will be identical to the original purchase, no changes are allowed. DIY kits do not fall under this warranty, all sales are final and non-refundable.

How is the craftsmanship on these cables?

All cables are meticulously hand sleeved, not mass produced. Internal wires are precisely soldered with usage of flux and protected with an extra layer of hot glue. Cables are thoroughly tested before being shipped out. Products will be carefully packaged to ensure no damages are encountered during shipment.

How durable are the coils?

The coils are baked, coiled and reversed coiled for a total of 2 hour. This is to ensure additional durability and elasticity but please refrain from excessive pulling on the coils for its longevity. They are primarily an aesthetic feature. Cables should be treated with care, and we will not be held liable for any damage resulting from consumer misuse. 

How big are the coils?

The inside diameter of the coils is 1/2 inch.

What materials are the cables made out of?

Cables are made with usb 2.0 compliant, 4 core double shielded cable with tinned copper conductors and a pvc jacket. The cable sleeving material are chosen between paracord 550, techflex, and/or mdpc-x. See product description for more info.

Does the DIY kit contain everything I need to complete a cable?

The DIY kit only contains expendable materials required to make a cable. You are responsible for the tools needed to complete the DIY kits. Please contact us if you are unsure of what tools are needed or need additional help. We will not be held responsible for any mis-assembly on your behalf including but not limited to damage to any device or PC you connect your cable into. All DIY kits are non-refundable and not covered by our warranties.

What is the purpose of the detachable?

For the majority, this will be purely an aesthetic component. From a functional standpoint, the detachable allows you to switch between different device ends without having to remove the host end and vice versa. 

Can I mix and match cables from other makers?

Different cable makers follow different wire sequences. Please do not mix and match my detachable cables with those of other makers. I am not held liable for the damage that may incur. If you have any questions, please contact me.

Does the cable work on Drop keyboards?

Power hungry keyboards such as the Drop alt/ctrl/shift and hhkb are recommended to have a total cable length of less than 7 feet. Our coil cables are made from 10ft of cable and our straight cables are made from 6.5ft of cable. If you are using one of these high powered led keyboard, please let me know.  

Other questions

If you have any other questions, please don't hesitate to reach out using the contact form or through discord/instagram.